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More information about Leaping Horseman Books
     

So you want to know more about Leaping Horseman Books? Well, we're a small publishing house that's decided to specialise in books about Stalingrad and other Eastern Front topics. We're a young company and our range of publications is small, but plans are in place to release many exciting titles in the coming years. We're happy to hear from you with suggestions, improvements, orders, queries, etc., so if you'd like to contact us, please use one of the following methods:

How to contact us

Postal address:
Leaping Horseman Books
6 Golfers Parade
Pymble NSW 2073
Australia

Email:
info@leapinghorseman.com

Fax:
(+61 2) 9403 1913
Faxes can be accepted 24 hours a day, 7 days a week.

Telephone:
(+61 2) 8901 3260
Contact via telephone is our least favoured method of communication due to the office being frequently unoccupied. However, if you must call, please do so during office hours (strictly Monday to Friday 9:00am - 5:30pm AEDST. Click here to see different world time zones). If you go through to voice mail, please leave a detailed message including your full name, email address and your message. Speak clearly and in English, if possible. Due to the high cost of long-distance telephone calls, interstate and international queries will only receive a reply via email.

Height Creative Pty Ltd trading as Leaping Horseman Books
ABN 79 099 473 882
ACN 099 473 882

   
Business terms and conditions
     

• Freight Costs
• Payment
• Refund policy
• Security
• Privacy
• Copyright
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Freight Costs
Australia Post is used for all deliveries, including International orders which can be sent via Surface Mail, Economy Air or Air Mail, depending on how the customer wants the parcel sent.
For orders placed by bookstores or dealers, M-Bag services are also offered. Because no insurance can be applied to M-Bags, they are sent at the orderers risk. Large orders sent via Surface Mail, Economy Air or Air Mail will be insured, and this will be included in the total cost. Bookstores and dealers should contact us to discuss terms and the discount schedule before placing an order through this website.
   
Payment
Credit cards are handled by the secure server of Eway - Leaping Horseman Book's online payment processor - and charged the same day as the order. Dispatch will occur within 2 business days. We accept Visa, Mastercard and Bankcard. It’s also possible to ring through your credit card details on (+61 2) 8901 3260 (9am-5pm Mon-Fri AEST) or faxed to (+61 2) 9403 1913 (24 hours). Credit card details should never be sent via email.
Payment of goods via PayPal is also accepted.
If you do not wish to pay via credit card, other payment options are available, such as bank cheque, personal cheque or money order (money order option available to Australia only. Foreign money orders – including US – cannot be accepted). If you wish to pay via one of these methods, please contact us via email. We will give you an order reference number which needs to be written on the back of your cheque/money order. Then, send it to:
Leaping Horseman Books, 6 Golfers Parade, Pymble, NSW, 2073, Australia.
Please note that your book will not ship until payment has been received. Also, cheques in non-Australian currency will incur an AUD10.00 processing fee and placed on a 28 day clearing period (as stipulated by Australian banking regulations). Only after the cheque has cleared can your book be sent.
   
Refund policy
We guarantee that all books are packed securely and will reach you in good condition. If they do not, please contact us within 30 days of receipt and we will replace or refund the full cost of the book. Shipping costs are not subject to refund, unless the book is damaged or the wrong book was shipped to you.
   
Security
At Leaping Horseman Books, we consider the security of your personal information to be of paramount importance. We have implemented a number of security measures designed to provide you with peace of mind when making your purchase.
E-Way, the online payment processor for Leaping Horseman Books, uses Secure Sockets Layer (SSL) technology to ensure that your credit card details are kept secure. SSL has become the universal standard on the Web for authenticating Web sites to Web browser users, and for encrypting communications between browser users and Web servers. A secure internet session using SSL is identified by the 'https:' designator (instead of 'http:') in the browser address box and a small padlock in the bottom left of your browser window.
Leaping Horseman Books does not keep records of your credit card information. If fraudulent charges are ever made on your credit card arising from transactions made from this site, you will not be liable for them. 
   
Privacy
Leaping Horseman Books respects your right to privacy under the Privacy Act 1988 (Commonwealth of Australia) and is required to comply with the National Privacy Principles in respect to the collection of personal information from individuals.
Personal information: Be assured that we keep all personal information submitted to us in the strictest confidence. It is only used to process your order and for our own marketing purposes. We do not keep records of your credit card information and we do not rent or sell your personal information to any third party without your permission. However, we must fully cooperate should a situation arise where we are required by law to provide information about a customer.
Email address: Leaping Horseman Books will record your e-mail address when you order a book. All customers are added to our mailing list to receive updates about forthcoming publications. Recipients of these updates may choose to 'unsubscribe' from our list by following the directions in the email. We do not use your e-mail address for any other purpose, and will not disclose it to others, without your consent.
Cookies: When you add books to your shopping cart, a small text file, known as a "cookie" is stored on your computer. This file contains unique information that allows the site to identify you. Cookies are used to make your shopping experience at Leaping Horseman Books easier. It is our policy not to make use of cookies for marketing purposes. To use our shopping cart, you will need to turn cookies on in your web browser. Please refer to your browser's help function if you are unsure how to do this.
If at any time you wish to know what information Leaping Horseman Books holds about you, then please email us and we will provide you with the information. 
   
Copyright
The content of this website is the copyright property of Leaping Horseman Books. Leaping Horseman Books hereby authorises you to copy and display the content herein, but only for your personal or informational and non-commercial use.
Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth of Australia) or other applicable laws, no information on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the written permission of Leaping Horseman Books.

All prices on this site are in Australian dollars (AUD) and credit cards will be charged in this currency. Approximate conversions into US dollars (USD), Euros (EUR) and Pounds (GBP) are shown below each product, but please note that these are a rough guide only. For an accurate conversion into your own currency, please use this site - http://www.xe.com/ucc/

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